Why is my account locked?

Your account will get locked due to any of the below reasons:

1. If you have entered incorrect combination of mobile/PAN and password for 3 consecutive times
2. If you have entered incorrect M-PIN /OTP for 3 consecutive times

To unlock your account, follow the below steps:

1. Login with your mobile/PAN and password

2. Click on Reset password/M-PIN

3. Enter your mobile and PAN number

4. Click on the link sent to your registered email Please look for emails from Kotak Neo in your spam/junk/promotions folder and move it to the safe sender list if you find it there. That way all future emails from us will land directly to your 'Inbox' and you will never miss out on any important update on your Kotak Neo Neo account

5. Open with Kotak Neo Neo app

6. Enter the 4 digit OTP received on your registered mobile number

7. Reset your password/M-PIN

8. Proceed to login.

1. Your account will be locked when you enter an incorrect password three or more times.

2. If your account is locked due to 3 or more unsuccessful login attempts, you will see a button to Unlock account.

3. Click on ‘Unlock My Account’ and you will be asked to enter your PAN card number and Date of Birth.

4. Post verifying PAN card and Date of birth you can login to your account with the same credentials.

In case you do not remember your credentials click on Forgot Password.