What are some common errors during account opening and what do they mean?
Some common error that can occur during account opening are mentioned below
Personal Details Errors
-
“Account already exists with mentioned Mobile No. / Email ID” - Your mobile number or email ID is already linked to an existing Kotak Neo account.
Note: Each mobile number and email ID can be used only once for account opening. -
“SEBI Defaulter” - The PAN you entered is listed in SEBI’s defaulter list. Account opening is not allowed as per regulatory restrictions.
-
“Invalid PAN Number” - The entered PAN is either incorrect or not in a valid format.
Tip: Please check for typos or refer to your official PAN document.
? Bank Verification Errors
“Entered Bank Account No. and CRN do not belong to the customer.” | PAN received from the bank doesn't match your PAN in the application. |
“Entered Bank Account No./CRN not valid or account closed.” | The entered account number is either incorrect or inactive. |
“Entered Bank Account not allowed for trading account opening.” | The bank account’s scheme code isn't supported for digital onboarding. |
“Entered Bank Account not allowed for trading account linkage.” | The account has restricted operating rights (e.g., view-only access). |
“No Records Found for given Foracid and CRN combination.” | The account number and CRN combination entered is incorrect. |
➤ Double-check your account number and CRN before submitting. Contact your bank if unsure.
? E-Sign / Aadhaar Errors
• “Failed to E-Sign: Aadhaar locked by holder” Your Aadhaar number is currently locked by UIDAI. To unlock:
- You’ll need the latest VID (Virtual ID)
- If forgotten, retrieve it via UIDAI’s SMS services or official site