Why is my account disabled for trading, and how can I reactivate it?

Your account may be disabled for trading for various reasons. The common reasons and the steps to resolve them are listed below.

1. Your account is dormant
If you have not traded for 24 months or more, your account will be marked as dormant. You can reactivate it by placing a Re-KYC request from here.

2. Your KRA verification is pending
Check the specific reason for your KRA verification status here and follow the steps provided there.

3. Your bank details are missing
Update your bank details from here.

4. Your demat details are missing, or your demat account is inactive
Please contact our customer support team or visit your nearest branch for assistance.

5. Your contact details are missing or incorrect or more than one email ID/ mobile number is linked to your account
Update your registered contact details here. Please ensure both email ID and mobile number belongs to the account holder.

6. Your name/date of birth does not match with your PAN
To update name/DoB in your Neo account, place a request from here

7. Your segment is not active
Activate the required segment(s) here.

8. Your income range is not updated since a year
Update income range from here

For any reason other than the ones listed above, please contact the support team or your relationship manager or visit a nearby branch.