Update on Kotak Neo Service & Calling Number Series

What is Changing?

Going forward, Kotak Neo will use the following number series for client calls:
From 15th March 2026, service calls will be made from the 1600 series and will appear with the name Kotak Neo.

Examples of service calls:

• Margin shortfall or risk-related alerts
• Account servicing or operational assistance
• KYC or compliance follow-ups
• Relationship Manager calls related to your investments
• Callbacks on service requests or complaints
• Trade-related clarifications or confirmations, etc.

Why This Change Has Been Introduced

The introduction of the 1600-series number is part of a broader regulatory initiative aimed at improving customer protection in financial communications.

Key objectives include:
• Helping customers easily identify legitimate calls from regulated financial institutions
• Reducing the risk of fraud, impersonation, or spoofed calls
• Improving transparency and trust in financial communication

Clients are advised to note the following:

If you receive a call claiming to be from Kotak Neo from any other number series, please exercise caution. Clients may continue to contact their respective dealer or branch through the existing contact numbers

Learn More:

For further details regarding the regulatory guidelines, please refer to:
• NSE Bulletin
• TRAI Bulletin